Contact
Talk to a person.
Kilo is a small operation, so mail goes to someone who can actually act on it rather than into a queue. Write to the address closest to your question and you will hear back - we aim to answer within two business days.
By subject
Support and billing
Anything about your account, your plan, an invoice, or a link that is not behaving. The fastest way to reach us.
support@kiloroutes.comLegal and formal notices
Contract questions, formal notices, and law-enforcement requests.
legal@kiloroutes.comPrivacy and data requests
Access, export, correction, or deletion of your personal data, and any other question about the Privacy Policy.
privacy@kiloroutes.comCopyright and IP
Copyright and trademark complaints about a destination behind a Kilo link.
dmca@kiloroutes.comFaster than email
- Report a link - phishing, malware, or a scam behind a Kilo link. Credible reports are actioned quickly and the link is disabled while we investigate.
- Status - check whether something is broken on our side before you write in.
Who you are dealing with
Kilo Routes is the trading name of a sole proprietorship registered in Israel and operated by Raz Levi. It is the single operator of the whole platform - the dashboard, the API, and every Kilo door, including qr2r.com and track3r.link. The same terms, the same plans, and the same support address apply whichever door you arrived through.
Payments are handled by our merchant of record, who is also our postal contact:
Kilo Routesc/o Creem (Armitage Labs OÜ, our merchant of record)
Telliskivi 57b/1, 10412 Tallinn, Estonia
A merchant-of-record care-of address for correspondence, not Kilo Routes’ own registered office.